Frequently Asked Questions

Read the individual product description and measurements for the exact variation you want. A product name or photograph alone does not confirm metal purity, finish or fit. Email operation@ineslarkin.com if a specification you need is missing.

The shipping policy lists processing of 1–2 business days after payment confirmation, with any product-specific preorder timetable shown in the listing. Standard shipping is free with no minimum order value and an estimated 10–20 days from dispatch. Express is US$30 per order with an estimated 5–10 days from dispatch. Delivery estimates can vary by destination, customs and carrier conditions; review the full shipping policy.

The shipping policy states that orders ship from a warehouse in China and that shipments are Delivery Duty Paid (DDP). Import taxes, customs duties and applicable local charges are included in the checkout price. Contact support if a customs authority requests an additional payment.

A tracking number is emailed when the order is dispatched. Tracking typically becomes active within 24–48 hours of shipment. The shipping policy also explains checking your order status through your account.

Check the tracking link first. Under the published 30-day delivery guarantee, if your order has not arrived within 30 days of dispatch, contact operation@ineslarkin.com to request a free reshipment or a full refund.

Contact operation@ineslarkin.com within 30 days of receiving your item to request a return. Items must be unworn or unused, in their original condition with tags and packaging, and accompanied by proof of purchase. Wait for acceptance and return instructions before sending anything. The full return policy sets out exceptions and additional rights, including the EU cooling-off period.

The return policy states that discounted items are returnable on the same terms as full-price items. Gift cards and the other exceptions listed in that policy are not returnable. Approved refunds are issued to the original payment method within 10 business days after the return is received and inspected; bank processing can take additional time.

Email operation@ineslarkin.com or use the contact page. Include the product name and variation for a product question, or your order number for an order question. The shipping policy states that we typically reply within 24 hours on business days.